Thank you for shopping with Lux by Jes. We carefully prepare and package every order to help ensure that your purchase arrives safely.
 

Processing Time

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Orders are normally processed and dispatched within 1–2 business days after payment confirmation.

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Business days are Monday to Friday, excluding public holidays applicable at our place of business in Germany.

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If a product has a different processing or dispatch time, this will be clearly stated on the relevant product page.

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Shipping Destinations

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We currently ship within Germany and to various countries across Europe.

Selected destinations outside Europe may also be available upon request.

Available shipping destinations will be shown at checkout. If your country is not listed, please contact us before placing your order.

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Shipping Costs

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Shipping costs depend on the destination, parcel size, weight, and available shipping service.

The applicable shipping cost will be displayed at checkout before you complete your purchase.
 

Estimated Delivery Times

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Unless otherwise stated on the product page, estimated delivery times after payment confirmation are:

Germany: approximately 3–7 business days
European Union: approximately 5–12 business days
Selected non-EU European destinations: approximately 8–17 business days

These estimates include our usual processing time of 1–2 business days.

Delivery may take longer due to public holidays, customs processing, weather conditions, carrier disruptions, or other circumstances outside our reasonable control.

Your statutory rights in the event of delayed delivery remain unaffected.

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Insured Shipping & Tracking

Orders are shipped using trackable and insured shipping.

Once your order has been dispatched, you will receive tracking information so you can follow your delivery.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

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Delivery Information

Please make sure that your name and delivery address are complete and correct before placing your order.

If you notice an error after ordering, please contact us as soon as possible.

We will try to update the information where possible, but changes cannot be guaranteed once an order has been dispatched.

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Failed Delivery and Uncollected Parcels

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If a parcel cannot be delivered, the shipping carrier may arrange redelivery or make the parcel available for collection.

If an order is returned to us because of an incorrect or incomplete address, or because the parcel was not collected or accepted for reasons attributable to the customer, reasonable additional shipping costs may apply where permitted by law.

We will contact you before arranging reshipment. Your statutory consumer rights remain unaffected.

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Delayed or Missing Parcels

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If your order has not arrived within the expected delivery period, please check your tracking information and contact us.

Where we arranged the shipment, Lux by Jes will contact the shipping carrier and assist with the investigation.

Your statutory rights regarding delayed or missing deliveries remain unaffected.

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Parcels Damaged During Delivery

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If your parcel or purchased item arrives damaged, please contact us as soon as possible.

To help us investigate the shipment, we may ask for:

Your name and order number
Photos of the outer packaging
Photos of the shipping label Photos or video showing the damage
A short description of the issue

Where possible, please keep the packaging, shipping label, and packing materials until the matter has been resolved.

Providing this information helps us investigate the issue with the shipping carrier and does not affect your statutory consumer rights.

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Product Packaging and Accessories

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We sell new, pre-owned and vintage bags and accessories.

Each order is carefully packaged for shipping. Original accessories such as boxes, original dust bags, authenticity cards, receipts, tags, or straps are included where available.

Pre-owned bags that do not have their original dust bag will be provided with a protective dust bag.

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Customs Duties & Import Charges

Deliveries within the EU customs territory generally do not incur customs duties.

Orders shipped outside the EU customs territory may be subject to customs duties, import VAT, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are normally payable by the recipient.

Lux by Jes does not control charges imposed by foreign customs or tax authorities. Customers outside the EU should check the applicable import requirements before ordering.

Returns, Refunds & Right of Withdrawal

Information about returns, refunds, cancellations, and statutory withdrawal rights can be found in our Withdrawal, Returns & Refund Policy.

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Contact

If you have any questions about shipping or delivery, please contact us:

Lux by Jes
Owner: Jessa Marie Schild
Schulstr. 34
64572 Büttelborn
Germany

Email: luxbyjes@gmail.com
Phone: +49 176 87913602

Statutory Rights

Nothing in this Shipping Policy is intended to exclude or restrict mandatory consumer rights under applicable German or European Union law.