Thank you for shopping with *Lux by Jes*. We want you to be satisfied with your purchase.

This Withdrawal, Returns and Refund Policy explains your statutory right of withdrawal, how to return an item, and how refunds are handled.

This policy applies to consumers within the meaning of Section 13 of the German Civil Code (BGB).
 

1. Right of withdrawal
 

Consumers have the right to withdraw from the purchase contract within *14 days without giving any reason*.

For the purchase of goods, the withdrawal period is 14 days from the day on which you, or a third party nominated by you who is not the carrier, receive the goods.

If you ordered several goods in a single order and they are delivered separately, the withdrawal period begins when you, or a third party nominated by you who is not the carrier, receive the last item.

To meet the withdrawal deadline, it is sufficient to send your notice exercising your right of withdrawal before the withdrawal period expires.
 

2. How to exercise your right of withdrawal
 

To exercise your statutory right of withdrawal, you must inform *Lux by Jes* through a clear statement of your decision to withdraw from the contract.

You may send your withdrawal notice by email or post, or use the electronic withdrawal function available on our website.

Please send withdrawal notices to:

*Lux by Jes*
Owner: Jessa Marie Schild
Schulstr. 34 64572 Büttelborn
Germany

*Email:* [luxbyjes@gmail.com](mailto:luxbyjes@gmail.com)
*Phone:* +49 176 87913602

Where available, you may also use the electronic *“Withdraw from Contract”* function provided on our website.

When you use the electronic withdrawal function, we will provide electronic confirmation of receipt without undue delay.

You may also use the statutory *Model Withdrawal Form* available on our website, although use of this form is not mandatory.

For easier processing, you may provide your name, order number, the item concerned, and the date of delivery.

These details are helpful but are not a condition for exercising your statutory right of withdrawal.

You do not need prior approval from Lux by Jes to exercise your statutory right of withdrawal.
 

3. Return deadline
 

After notifying us of your withdrawal, you must return the goods within *14 days*.

The deadline is met if you send the goods before the 14-day return period expires.

We strongly recommend using a *tracked and insured shipping service appropriate to the value of the item*. Please keep your shipping receipt and tracking information until your refund has been completed.
 

4. Return shipping costs
 

If you exercise your statutory right of withdrawal because you have changed your mind, you bear the direct cost of returning the goods, provided you were properly informed of this obligation before placing your order.

Lux by Jes will bear the necessary return or transportation costs where required by law, including where goods are defective, materially different from their description, damaged during delivery, or incorrectly supplied.

If you believe you have received a damaged, defective, or incorrect item, please contact us before returning it where reasonably possible so that we can assist you.

This request does not restrict your statutory consumer rights.

Please package returned goods carefully and appropriately for transportation.
 

5. Condition of returned items

 

You may inspect an item in the same way that would normally be permitted in a physical shop.

Where applicable, returned items should include all accessories and items originally supplied with the product, such as:

* Dust bags
* Detachable straps
* Authenticity cards
* Care cards * Original boxes
* Protective packaging
* Other accessories supplied with the product

You are only liable for any reduction in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning, provided that you were properly informed of your statutory right of withdrawal.

Depending on the circumstances, unnecessary handling may include excessive use or wear, causing scratches, stains, odours or other damage, or failing to return accessories originally supplied with the item.

Any deduction from a refund will be limited to the actual reduction in value in accordance with applicable law.

The removal of a security or identification tag does not automatically result in the loss of your statutory right of withdrawal.

6. Pre-Owned and Vintage Items

Lux by Jes sells *brand-new, pre-owned and vintage bags and accessories*.

Pre-owned and vintage products may show signs of previous use, storage, ageing, or natural material variation.

We aim to show and describe the condition of each pre-owned or vintage product as clearly and accurately as possible, including relevant visible signs of wear.

Where a product has a particular characteristic or condition that differs from what would normally be expected, you will be informed before purchase and, where required by law, the relevant deviation will be expressly and separately agreed.

Nothing in this section limits your statutory rights if an item has an undisclosed defect, materially differs from the agreed description, or is not the item ordered.

 

7. Refunds
 

When you validly withdraw from the entire order, we will reimburse:

* The price paid for the returned item or items; and
* The cost of the least expensive standard delivery option offered by Lux by Jes at the time of purchase.

If you selected a more expensive delivery method, such as express or premium shipping, the additional cost above our least expensive standard delivery option will not be refunded.

For partial returns, the original delivery charge may not be refundable unless required by applicable law.

We will issue the refund within *14 days after receiving your withdrawal notice*.

However, we may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original purchase unless another method has been expressly agreed.

You will not be charged a refund-processing fee. Your bank, credit-card provider, or payment service may require additional time to display the refund in your account.
 

8. Damaged, defective or incorrect items
 

Please inspect your order after delivery.

If you receive an item that is damaged, defective, materially different from its description, or incorrect, please contact us without undue delay.

To help us investigate the issue, we may ask you to provide:
* Your order number
* A description of the problem
* Clear photographs of the item
* Photographs of the outer packaging and shipping label in cases of delivery damage
* Photographs or video showing the reported issue, where reasonably possible

Please keep the packaging while a shipping-damage investigation is ongoing.

Depending on the circumstances and your statutory rights, an appropriate remedy may include repair, replacement where available, a price reduction, or a refund.

Because many Lux by Jes pre-owned and vintage products are individually sourced and unique pieces, an identical replacement may not always be available.

Requests for photographs or other information are intended to help us investigate the issue and do not limit your statutory consumer rights.
 

9. Items lost or damaged during the return
 

When you validly exercise your statutory right of withdrawal, the legal risk associated with the return shipment is determined in accordance with applicable law.

You remain responsible for packaging the goods appropriately and taking reasonable care when preparing the return.

We strongly recommend tracked shipping so that both you and Lux by Jes can confirm when the return was sent and delivered.
 

10. Refused and uncollected deliveries
 

Refusing a parcel or failing to collect it does not necessarily constitute a clear exercise of your statutory right of withdrawal.

If you wish to withdraw from the purchase, please send us a clear withdrawal notice.

Reasonable additional costs resulting from an incorrect address, failure to collect a parcel, or an unjustified refusal of delivery may be charged where permitted by law.
 

11. Cancellation before dispatch
 

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Where possible, we will attempt to stop the shipment.

If the shipment can no longer be stopped, your statutory right of withdrawal remains unaffected.
 

12. Statutory rights
 

Nothing in this policy excludes, limits, or restricts mandatory consumer rights available under applicable German or European Union law.

Your statutory rights concerning defective or non-conforming goods remain unaffected.
 

13. Contact information
 

For withdrawal notices, return questions, or problems with an order, please contact:

*Lux by Jes*
Owner: Jessa Marie Schild

Business and Return Address:
Schulstr. 34
64572 Büttelborn
Germany

*Email:* [luxbyjes@gmail.com](mailto:luxbyjes@gmail.com)
*Phone:* +49 176 87913602
*Website:* [www.luxbyjes.com](http://www.luxbyjes.com)

Please include your order number in return-related communication where possible.
 

14. Model Withdrawal Form
 

You may use the statutory *Model Withdrawal Form* to exercise your right of withdrawal, but you are not required to do so.
 

The Model Withdrawal Form is available on a separate page on our website. Click here. 
 

You may also request the form by email at *[luxbyjes@gmail.com](mailto:luxbyjes@gmail.com)*.

If you choose to use the form, you may submit it by email or post using the contact details provided above.

Any statutory exceptions to the right of withdrawal will apply where provided by law and, where relevant, will be clearly communicated to you.